Returns & Refund Policy

Thank you for shopping at Trailertekni (https://trailertekni.com/). We want you to be
completely satisfied with your purchase. If you are not entirely happy with your order, we are
here to help

1. Returns Window

You have 28 days from the date you received your item to notify us and return it for a full
refund. Unfortunately, if 28 days have gone by since your delivery, we cannot offer you a
refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:
● It must be in the same condition that you received it.
● It must be in its original, undamaged packaging.
● The item must not have been fitted or attempted to be fitted. Items showing any
signs of installation, cosmetic wear, or tool marks will not be eligible for a refund.

3. Return Shipping Costs

The cost of returning items to Trailertekni is at the customer’s expense. Shipping costs are
non-refundable. We highly recommend using a trackable shipping service or purchasing
shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refunds

Once your return is received, our team will inspect the item to ensure it meets our return
conditions.
● If your return is approved, we will immediately process a full refund to your original
method of payment.
● You will receive an email notification confirming that your refund has been processed.
Please note that it may take a few business days for the credit to appear on your
bank or credit card statement, depending on your card issuer’s policies

Buyer Protection & Money-Back Guarantee

At Trailertekni, we value your trust and security above all else. That is why your purchase is
backed by our comprehensive Buyer Protection package:
● Money-Back Guarantee: Shop with confidence. Our 28-day return policy serves as
a money-back guarantee if you change your mind, provided the item is returned in its
original, un-fitted condition.
● Safe & Secure Checkout: We safeguard your data with industry-leading encryption.
Our checkout process is 100% safe and secure, ensuring your personal and payment
details are fully protected every time you shop with us.

How to Start a Return

To initiate a return, please contact our customer support team via our website or email with
your order number and details about the product you would like to return. We will provide
you with the correct return address and instructions.